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Seller FAQ

The Vegan Superstore is a marketplace website.

Our core values are that every product here is:

  • vegan, cruelty and animal testing free.
  • ethically sourced from companies with fair and safe working polices.
  • produced, packaged and distributed using as sustainable as possible methods.

Advantages of selling on the Vegan Superstore:

  • Increase product and brand exposure.
  • Increase e-commerce sales channels.
  • Sell in a trusted environment where we all share the same values.
  • Quick and easy sign up and setup. No web hosting or payment processing costs.
  • Holiday mode allows you to temporarily suspend your product sales without losing visitor traffic.
  • One click customer invoicing and shipping notes.
  • Customer chat module - speak directly in real time with shoppers.

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There is a 10% commission charge per product sale.

Payment processing is included in the commission.

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All of your products must be vegan, cruelty and animal testing free. We will require a statement to this effect.

You cannot sell anything illegal or anything on the Vegan Superstore restricted items list. Refer to the sellers terms and conditions for further information.

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No. You are welcome to sell wholesale purchased products providing they adhere to our values.

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Once the order has been fulfilled and PayPal / Stripe clear the funds we will transfer the amount due into your PayPal account or nominated bank account.

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There is nothing more annoying for a customer than selecting a product menu where there are no products! While we build the seller community we only show categories where there are sellers selling those products.  We will enable the categories for your products when you start to list them.

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If you wish we can setup a direct chat module on all of your products. We will provide you with log in details once your store is approved. Customers can ask questions from the website directly to you. At the moment the customer chat is not available on the mobile version of the website - there just isn't enough room for the chat icon.

As a seller you can respond to customers from your mobile. You can set the hours when you are available and have multiple logins for different people. This is a free service.

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You can set your store to holiday mode to temporarily suspend your products and orders without the worry of losing visitor traffic.

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Quality product photographs and information, information, information!

Customers deserve and demand to know what they are buying. Vegans by their very nature are meticulous about what goes into the products they buy. It goes without saying that they don't want animal derivatives or or products tested on animals. Increasingly conscious consumers want to know more about how the item got to them through supply chain transparency and the impact their purchase has on the world and the creatures that live on it. The more information you can provide about your products the easier it is for customers to make informed consumer decisions.

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We will contact you via email to discuss your proposed product line up. If your products conform to our values we will approve your login and you will be able to begin listing right away.

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Don't worry there is a messaging module in the sellers panel - just drop us a quick note and one of the team will help as soon as they can.

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Using YouTube as a way of showcasing your products is a great way of engaging customers. Send us the embedded code to your YouTube video and we will add the tab to all of your products.

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The specials menu will list your product as soon as you set up the sale details of a product in your seller panel.

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We may occasionally modify the format of your listing to fit with the overall sites design. 

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We expect you to respond to customer enquiries promptly and adhere to the agreed processing and mailing times in your shipping policy and the sites returns policy.

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Yes. We have payment fraud protection in place which helps you eliminate fraudulent orders for your products. If you suspect fraudulent activity please contact us immediately and we will investigate further.

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The site is in a carbon neutral server facility and HTTPS (SSL/TLS) encrypted. It is backed up and automatically scanned for security issues daily. We do not store credit/debit card information in our database. 

Our SLA agreement with the hosting company is for 99.99% uptime.

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Yes, you can cancel at any time. Simply contact us through your seller account. There is no long-term commitment required to sign up. If you just need a break put your store into vacation mode.

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